Contact
Have a question for us? Email [email protected] to get in contact with our New Hampshire-based support team.
Mailing Address: P.O. Box 822, Jackson, NH 03846
FAQs
How do i use my pass?
Your Indy Pass (Indy+ and Indy Base) includes two days of skiing or riding at each of our Partner Resorts, plus a discounted third day.
To use it, simply go to the ticket window at any partner resort and show either your physical Indy Pass or a government-issued photo ID, such as a driver’s license. The resort will process your redemption and print a day ticket, and you’re ready to hit the slopes. Physical Indy Passes will ship between late November and late December. You can track how many days you've used in your Indy Pass account.
Before you go: Some resorts have blackout dates or require advance reservations. Blackout dates apply to Indy Base Pass holders only; Indy+ Pass holders aren’t subject to blackouts. Check the Blackout Dates & Reservations page before planning your visit.
Indy Pass does not guarantee access to a resort partner's events or special programming beyond the scope of a regular lift ticket. Examples may include races, music festivals, competitions, etc.
Your pass may only be redeemed once per day and is non-transferable.
Resorts using RFID access systems may charge an additional fee for the purchase of the resort-specific RFID card. These cards are typically reusable and last multiple seasons, so please hold on to them and reuse them on your next visit to these resorts.
physical Indy Pass Card
Physical Indy Passes ship between late November and the new year. You don’t need to wait for your card to start skiing, though. Once your pass is activated, you can use your ski days right away by showing a government-issued photo ID, such as a driver’s license, at the ticket window of any partner resort. The resort will process your redemption and print a day ticket, and you’re ready to hit the slopes.
Make sure your pass is activated. To avoid shipping delays, log in to your profile and confirm your account shows as “Ready to Ski.” Activation requires:
- A headshot photo uploaded (no sunglasses or hats)
- A signed waiver
- Completed payment
Add-On and Employee Passes also require photo verification. This is reviewed manually and can take up to four business days.
When does the Indy Pass season begin and end
Each ski season begins June 1 and ends on May 31.
Indy Add-On Pass Rules
- Proof of ownership of an Unrestricted Season Pass at an Indy Partner Resort (either a photo of your pass or receipt of purchase from your home resort - must display your full name) must be uploaded to your account in order to activate your Indy Add-On Pass
- Your Add-On pass is not valid until your verification has been approved.
- Verifications can take up to 4 days to process, so please upload them well in advance of your first anticipated use. This is a manual process conducted by our customer support team in Colorado and New Hampshire.
- Add-On Passes are not valid at your home resort
- Season Passes at the Indy Partner Resort must be unrestricted to qualify. Midweek and night-only passes do not qualify
- If you decide not to purchase a season pass, you may upgrade your Add-On pass to a regular Indy or Indy+ for the difference in cost at the time of upgrade plus a $25 service fee
- No refunds will be given, and passes may not be transferred
- Kids must also have a season pass to qualify for Add-On pricing
- Unrestricted employee season passes are eligible
What is the 300 Resort Guarantee?
Passholders may request a refund before December 1, 2026, if the number of Indy Pass resort partners is less than 300 by November 1, 2026. A passholder can also request a refund for an unused pass by December 1, 2026, if their favorite resort from the 25/26 season does not renew for 26/27.
Indy Allied program
Resorts participating in the Indy Allied program provide Indy Passholders with up to 2 daily lift tickets at a 25% discount from their daily window rate.
Current partner resorts on the Allied Program are:
Mont Ripley, MI
BLACKOUTS AND RESERVATIONS?
Blackout dates apply specifically to the Indy Base Pass, Indy AddOn Base Pass, and Learn to Turn Passes. Indy+ Passes are not subject to blackout dates.
25/26: You can find the current season's blackout dates and status of advanced reservations here, for both the standard Indy Pass and Learn to Turn Pass.
Blackout dates for the 26/27 season will be finalized by the fall of 2026.
Capacity Limits
To preserve the experience at Indy partner resorts, restrictions have been placed on the number of passes sold for the 26/27 season. We encourage passholders to purchase early for the best chance of securing a 26/27 Indy Pass. Sign up for the waitlist here.
Additional Passholder Perks
Both Indy Base Pass and Indy+ Pass holders receive:
- 25% off window rate for a third day at partnering Indy Pass ski areas (1 per resort).*
- 2 Trail Pass Days at Indy Cross Country Resorts
- Discounted lift tickets at Allied Resorts, including:
- Mont Ripley, MI
- Exclusive access to the Indy Lodging Program, with discounted stays at independent properties worldwide. Offers are updated regularly.
- Exclusive access to the Indy Shop Program, with discounts on winter gear and ski tuning at independent ski shops across the U.S.
- Up to 15% off Heli Skiing with North Cascade Heli in Washington State.
- Free OpenSnow Premium through Jan. 31, 2027. To redeem, email [email protected] with the subject line “OpenSnow Access Code.”
Guests with an Indy+ Add-On Pass or Indy Base Add-On Pass receive the same benefits but must verify that they have a current, unrestricted season pass to activate their Add-On Pass.
*Not valid at Leukerbad, Skiwelt or Innsbruck.
What is the Indy Employee Pass?
The Indy Employee Pass is a special version of the Indy Pass that is exclusively available to employees and volunteers of Indy Partner Resorts who opt into the Indy Employee Pass Program. The Indy Employee Pass is valid for two free days at each Indy Employee Pass Program participating resort. The Indy Employee Pass is also valid for a discounted third day at each Indy Employee Pass Program participating resort. Visit this page to see all participating resorts respective blackout dates.
Refund Policy
Pass Protection Program
Pass Protection must be purchased at the time of purchasing your Indy Pass, with no exceptions. Each Pass must have a separate Pass Protection policy to be eligible. Eligibility requires: (1) Pass Protection must be purchased at time of Pass purchase for the specific Pass; (2) zero Redemptions during the current Season; and (3) a written exchange request received no later than April 1 of the current season.
Once a pass is rolled over, no additional refunds or rollovers will be accepted without purchase of the subsequent year's Pass Protection.
Credit Card Processing
We gladly accept all of the following credit cards: Visa, Mastercard, Discover, and American Express.
Charity, Non-Profits and Donation Requests
Indy Pass is committed to supporting snow sports related non-profit organizations in the communities we serve. Typically, our support will involve the donation of a pass or providing a discount promo code. However, due to our start-up status and the limit on how many complimentary passes we can issue, not all requests can be granted. To request a donation, please fill out our Donation Request Form. Your request will be reviewed and a response given within one week. Thanks for your interest in the Indy Pass and for all that you do for snow sports in your community.
Give Indy as a Gift!
It's easy to give the Indy Pass as a gift. Just assign the passholder name at checkout. If the person is age 18+, an email will be sent instructing them to sign the waiver once you complete the purchase. If the person is under 18 (19 in Canada), a legal guardian must sign the waiver.