FAQ

  • How do I use my Indy Pass to redeem lift tickets?

    Once you’ve received a confirmation email that your Indy Pass is registered, you can go to any participating resort ticket window to get a free lift ticket. Just present your drivers license or other photo ID to the ticket agent each time you wish to redeem and they will issue you a day ticket.
  • How many free lift tickets can I get with my Indy Pass?

    You’ll receive two free lift tickets at each Indy Pass resort. In addition, you can purchase a third ticket at each resort for at least 10% off the daily rate (discounts may vary by resort).
  • Can I redeem more than one lift ticket per day?

    No, you can only redeem one lift ticket per day per pass holder.
  • After I’ve used my two free tickets, can I buy more at a discount?

    Yes, once you’ve used all your free tickets at a given resort, you can purchase one additional ticket at that resort for a minimum 10% discount. If it’s a resort with holiday or blacked out days, you will receive one 25% discounted ticket at each resort on those restricted days.
  • Are there any black outs or days when I can’t redeem a lift ticket?

    39 Indy Pass resorts offer season-long UNRESTRICTED access. Six resorts offer restricted access that exclude holidays OR midweek only.

    Holiday Blackouts:
    Canaan Valley WV, Beaver Mountain UT, Silver Mountain ID, Magic Mountain VT, Ober Glatinburg TN - Not valid Dec. 26-31, 2019 Jan. 18-19, Feb. 15-16, 2020

    Weekday Non-Holiday Access Only:
    Cataloochee Mountain NC, Mission Ridge WA - Not valid weekends or holidays Dec. 26-31, 2019, Jan. 20, Feb. 17, 2020
  • What if I want to ski or ride on a blacked-out or restricted day?

    If you’d like to ski or ride at a resort with blackout or restricted days you can purchase one ticket at that resort for 25% off on any restricted day.
  • Is there a discount if I want to purchase kids tickets?

    Yes, when you redeem your lift ticket you have the option to purchase one discounted ticket for any child ages 12 and under for 25% off.
  • Can I make payments when buying my Indy Pass?

    Yes, If you purchase your Indy Pass before November 16th, you have the option to make multiple payments instead of a one-time payment of $199. Your initial payment will happen immediately when you check out, and then the following payments will happen on the 30th of each month as shown below:

    • If purchased before September 16 you can opt to make four (4) payments of $49.75.
      Payment due dates will be: Purchase date, 9/30, 10/30, 11/30.
    • If purchased before October 16 you can opt to make three (3) payments of $66.34.
      Payment due dates will be: Purchase date, 10/30, 11/30.
    • If purchased before November 16 you can opt to make two (2) payments of $99.50.
      Payment due dates will be: Purchase date and 11/30.

    Your Indy Pass will not be redeemable at any Indy Resort until paid in full. You can pay off your Indy Pass at anytime by visiting your Indy Pass profile. All payment plans are scheduled to complete by November 30th.
  • Will the price for the Indy Pass increase later?

    Yes. The price will go up from $199 to $219 on December 1, 2019 and to $239 on January 1.
  • Is there a discount for students, military, or seniors?

    Sorry, but we do not offer a discount to students, military, or seniors off the low Indy Pass price.
  • Why isn’t there a kids Indy Pass and why can’t I buy one for my kid under 12 years old?

    We do consider young families very important, so Indy Pass resorts offer a minimum of 25% off for kids 12 and under. We encourage parents with young kids to check kids pricing at the resorts where they plan to ski, as it may be cheaper to purchase kids tickets with the 25% off discount than purchasing an Indy Pass for them. If it’s still less expensive to purchase a pass for a child under age 13 then you may do so. No ID is required for children to redeem lift tickets but they must be present at the ticket window in order to redeem.
  • Can you use all of the 92 days at one resort?

    No. The Indy Pass can only be redeemed for free day tickets twice at each of the 46 partner resorts, thus 92 days.
  • Do the 92 days need to be used sequentially?

    No. You can redeem your two free day tickets at each of the 46 resorts anytime throughout each resort’s operating season. The only exceptions to this are blackout/holiday restrictions at seven Indy Pass resorts listed above.

    Check the list of resort restricted dates in the FAQ answer “Are there any black outs or days when I can’t redeem a lift ticket?” before planning your visits!
  • I’ve already purchased a season pass at an Indy Pass resort, do I get the two free days at the other resorts?

    Sorry, the Indy Pass is separate from a season pass at participating resorts. Some Indy Pass resorts will offer a discounted Indy Pass add on for their season pass holders for $159 through October 31st, so check with your home resort to see if they are offering this option.
  • I did not receive a confirmation email. What should I do?

    Many times, confirmation emails are caught in spam filters and they may be found in your Spam Folder. Do a search of your received emails From: [email protected]