COVID-19 Resort Reservation Policy

Due to the impacts of COVID-19, the 2020-21 season is going to be unlike any year we’ve experienced before. Our partner resorts are working hard to ensure their guests and employees experience a safe and enjoyable environment despite many restrictions and protocols being put in place.

Mask wearing, social distancing, and limited access to indoor spaces are all policies that you can expect to find at most ski areas in North America this season.

All of our resort partners are independent businesses operating in 28 different states and provinces with different regulations and requirements by their local and state governments. And while some of our partners have developed specific and detailed policies, many are still in the works and will be revealed in the near future.

To prevent overcrowding on peak days, many of our resorts will be utilizing a reservation system that will limit the number of people allowed on the hill. Reservations may even be required of their own season passholders. Indy Pass partner resorts may require advance reservations to be made for Indy Passholders and may place a cap of the number of these reservations available by day. It is important to make yourself aware of the lift access policies of each resort you plan to visit well in advance of your trip. If a partner resort requires Indy Pass reservations, it is essential that you follow each resort’s specific policies. Our recommendation is to make your reservation as early as possible to ensure that you can ski or ride on the day you choose. If you do so, you’ll be issued a no charge lift ticket per the resort’s reservation policy.

If, however, an Indy Pass holder makes a reservation and fails to show up without making a cancelation within the resort’s specified timeframe, that passholder will forfeit one day’s lift ticket at that resort. 

We realize that COVID is placing burdens on all skiers and riders this year and as a result, you may not be able to redeem a lift ticket on a day and at a resort of your choosing. That’s why we’ve added the “Get America Skiing Promise” that guarantees you’ll get at least four days on your pass or receive an automatic credit for the 2021-22 season.

There will be no refunds issued, however, for non-use of your pass for any reason unless you opt for the $20 Pass Protection Plan which will provide you with a full refund of your pass purchase price if you use your pass ZERO days.

The Indy Pass will make every effort to keep our passholders informed of which resorts are requiring reservations on which days but we anticipate an ever-changing situation and recommend that you “Know Before You Go” and check with the resort that you plan to visit as early as possible.

We are so thankful for your support of independent resorts and small businesses and believe our less-crowded, laid back resorts will be welcoming environments during this season of uncertainty.